Frequently Asked Questions

How can I contact you?

You can reach me directly at arnaud@eaglepoint.studio for any inquiries. I'm here to help with any questions you may have.

What payment methods do you accept?

I use Shopify's secure payment system, which accepts all major credit cards, PayPal, and other popular payment methods, ensuring your transactions are safe and seamless.

Where do you ship from?

All orders are shipped from my print studio, where each piece is carefully packaged to ensure it arrives in perfect condition.

What are the shipping costs and delivery times?

Shipping costs and delivery times vary depending on your location and the size of your order. Detailed information will be provided during the checkout process. I strive to process and ship orders as quickly as possible.

Do you ship internationally?

Yes, I offer international shipping. During the checkout process, you will see the available shipping options for your country.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact me at arnaud@eaglepoint.studio with your order number and photos of the damage. I will work with you to resolve the issue promptly.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.

Do you offer returns or exchanges?

Due to the nature of fine art prints, I do not offer returns or exchanges. However, if there is an issue with your order, please reach out to me at arnaud@eaglepoint.studio, and I will do my best to resolve it.

Are the prints available in different sizes or finishes?

Yes, many prints are available in various sizes and finishes. Please check the product details for specific options or contact me for custom requests.

How are the prints packaged?

Each print is carefully packaged to ensure it arrives in perfect condition. Depending on the size and type of print, it will be shipped either flat or in a sturdy tube.

What type of paper and printing process do you use?

I use high-quality papers such as C Type Fuji Pearl and Hahnemühle Photorag. Each piece is printed with care to ensure vibrant colors and long-lasting quality. Detailed information about the paper and printing process can be found in the product description.

For any other questions, feel free to contact me at arnaud@eaglepoint.studio. I'm always happy to help!

Reading

  • Sizing, paper and framing guide.

    Sizing, paper and framing guide.

    Each fine-art piece can be purchased as a loose print or framed in premium oak, black, or white wooden frames. All orders are shipped from the print studio with meticulous packaging...

    Sizing, paper and framing guide.

    Each fine-art piece can be purchased as a loose print or framed in premium oak, black, or white wooden frames. All orders are shipped from the print studio with meticulous packaging...

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